- VRF Service Manager in charges and ensures smooth operation of the technical team which covering after sales service activities for commercial VRF system.
This position responsibilities include:
In charge for technical management of after sales service for commercial VRF system including: test & commissioning, service work, troubleshooting and technical training.
Make sure that after sales service activity does its best to meet customer needs by giving helpful technical support for installer, owner, troubleshooting problems and solving complaints.
Co-operate with other sections to setup and maintain authorized service network.
Oversee the smooth functions relating regular technical training for installer, owner as well as authorized service centers.
Make sure that all staffs are routinely meeting any goals set by management, provide training and guidance to team members in order to achieve targets towards department objectives.
Regular review of work flow and propose improvement of in charged operation.
Reporting monthly about service activities and project situation.
Reporting to General Manager of Service Department.
Other duties as assigned.
Minimum 5 years of relevant experience in handling installer, owner, authorized service center, including 3 years in managing a team.
Bachelor degree in related Engineering.
Working experience in troubleshooting of VRF system.
Strong leadership, analytical and problem solving skills.
Good interpersonal and communication skills with emphasis on understanding customers.
Must have ISO 9000 system implement experience.
Proficient in MS Office.
Deadline for application: 30 Aug 2017