Responses to Mitsubishi Electric's new coronavirus infection (COVID-19)
In an unprecedented crisis, the industry is required to work together to overcome the common enemy of viruses called humans. Even though the manufacturing industry is severely constrained, it is responsible for supporting people's lives, medical care, and the economy with a stable supply of products. Mitsubishi Electric will do its utmost to back up the manufacturing industry, which has a strong sense of mission, and will work with you to overcome this difficulty.
Mitsubishi Electric has various contact points so that our customers can support you in any situation. Please feel free to contact us. In addition, we have posted a lot of information that will be useful for your work, so please use it.
Our efforts under the new coronavirus emergency declaration
Overseas contact
(1) Inquiries regarding purchasing, quotation, and local support
(2) Inquiries in Japanese in ASEAN, India, and China * Purchases / quotes / specifications / functions are available.
| Country | Full name | phone number | Mail address |
|---|---|---|---|
| Indonesia | Echizen Yusuke | +628111969493 | Yusuke.Echizen@asia.meap.com |
| Vietnam (Hanoi) | Fujioka Shinji | +84932708228 | Shinji.Fujioka@mevn.com.vn |
| Thailand | Masato Sato | +66843891232 | Sato@mitsubishifa.co.th |
| Malaysia | Yuzo Yamada | +60122353600 | Yuzo.Yamada@asia.meap.com |
| Philippines | Keita Hayashi | +639175139889 | Keita.Hayashi@mitsubishifa.com.ph |
| India (Gurgaon) | Kenichi Nagai | +919560859377 | Kenichi.Nagai@asia.meap.com |
| India (Bangalore) | Shiki Okuno | +919740648844 | Motoki.Okuno@asia.meap.com |
| China | Daiki Asai | +8618017326712 | Hiroki.Asai@meach.cn |
Introduction of recommended contents
I. Training related
(1) FA e-learning
E-learning to learn each product while at home. We have prepared each product, from introduction to application.
> [Japanese version] > [Multilingual version (17 languages)] > [Vietnamese version]
(2) Satellite training series [video]
We have released training videos for those who use our FA equipment for the first time.
* In addition to the Japanese version, the English version is also available.
II. Various tools
You can easily check product combinations and perform various calculations required when selecting a model without looking at the catalog or manual.
2. Mitsubishi Electric FA SPEC Search
You can check the specifications on the smartphone app. You can also use it in the offline environment after the second time.
3. Geared motor model / capacity selection tool
By setting the machine specifications and reduction ratio, you can make settings based on theoretical calculations such as required power.
4. Three-phase motor model / underwriting delivery date search system
You can check the delivery date on the site.
III. Product / model related
We will introduce countermeasures against the spread of new coronavirus infection, troubleshooting on site, and remote maintenance when you cannot go to the site.
1. About infection spread measures
Notice about screen cleaning and disinfection of GOT
> [Japanese version] > [English edition]
2. About manufacturing related information of pharmaceuticals and foods
(2) GOT FDA 21 CFR Part 11 compatible
(3) Compliant with MC Works64 FDA 21 CFR Part 11
(4) Application of robots to pharmaceutical and food fields [Video]
3. Remote maintenance when you cannot go to the site
(1) GOT Easy remote solution
(2) iQ Monozukuri Process remote monitoring [Video]
* In addition to the Japanese version, the English version is also available.
(3) MELSEC iQ-F web server function [Video]
(4) Remote solution (VPN connection, etc.)
(5) iQ Care Remote4U CNC remote service
> [Video]
(6) iQ Care Remote4U processing machine remote service
> Laser processing machine > Electric discharge machine > Case collection videos
4. On-site troubleshooting
(1) Deal for the trouble - so simple, the sequencer (Operation) [Video]
(2) Preparation and wiring of unit – Sequencer (Operation) [Video]
(3) MELSEC iQ-F Spring clamp terminal block type Easy maintenance! [Video]
* In addition to the Japanese version, the English version is also available.
(4) How to deal with alarms / warnings-Precautions for use and maintenance "First AC servo" [Video]
(5) MELSERVO-J5 series (Machine diagnosis) [Video]
* In addition to the Japanese version, the English version is also available.
(6) Inverter FREQROL setup [Video]
* In addition to the Japanese version, the English version is also available.
FR-E800 setup [Part 1 Panel installation / wiring]
FR-A800 setup [No.1 unpacking / board installation]
FR-A800 setup [No.2 Wiring work]
5. Introduction of other products
(1) Human collaborative robot MELFA ASSISTA visual programming [video]
(2) Industrial robot MELFA [Video]
(3) MELSENSOR Laser displacement sensor MH11 series [Video]
(4) MELSENSOR Vision Sensor VS Series [Video]
(5) Power distribution control device Spring clamp terminal specification product
